Chat Client (CSR View*).
The chat system uses a true real-time chat
server unlike many e.service chat systems available. It offers
collaborative web browsing, message macros for the csr, the
ability to have multiple CSRs in a chat session (especially
good for case transfers), and page pushing.
* The Customer chat is virtually identical,
except the customer does not have the Message Macros, nor
the ability to force pages to the CSR or invite other CSRs